June 3rd 2026 (Chicago, IL) — The FDA has issued a safety recall alert on Dexcom G7 continuous glucose monitors (CGM). The defective sensors were stolen by a third-party vendor and sold to consumers.
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For help understanding the CGM recall and what you can do if you were injured, call Ankin Law at 312 600-0000.
Key Takeaways
- Dexcom, Inc. identified two lots of stolen Dexcom sensors that were designated for destruction because they were defective.
- Defects associated with the stolen Dexcoms include improper sterilization and sensor failure.
- Individuals with defective products are advised to not use the product, and to call Dexcom for a replacement.
- Entities that can be held liable in a product liability case include the manufacturer, the designer, the distributor, and the retailer.
What to Know About the Dexcom G7 CGM Safety Recall
During internal reviews of product quality and accounting, Dexcom, Inc, the global leader in glucose biosensing, discovered the that two lots of Dexcom G7 sensors had been stolen. The CGMs had been designated for recycling because the products were unsterilized and defective, and did not perform to the company’s standards. The stolen devices were distributed to unsuspecting consumers by a third-party vendor without the company’s knowledge or approval. When Dexcom learned that the scrapped CGMs had been distributed to consumers, they issued a safety warning and recall.
What Dexcom Products Are Affected By the Recall?
Dexcom has identified 2 lots of Dexcom G7 sensors that were stolen and distributed to consumers. The affected lots are:
- 1725204004
- 1725069002
Consumers can check the company’s website for instructions on how to determine if a CGM is affected by the recall and what steps to take next.
While Dexcom is still investigating the theft of the defective CGM products, they have managed to trace sales back to Pharmsource, which is not an authorized Dexcom distributor. The company distributes medical supplies to some independent pharmacies and DME distributors in the United States. A spokesman for Pharmsource stated that the company purchased the devices from licensed distributors and was unaware that they had been scrapped.
What Are the Dangers of Using a Recalled Dexcom Sensor?
The stolen Dexcom G7 sensor lots suffered from improper sterilization and higher levels of sensor failure. Due to these issues, the products are considered dangerous to use, as they can lead to life-threatening and unintended side effects. Some of the issues with the current recalled Dexcom sensors include:
- Improper Sterilization: Improper sterilization of a product can lead to painful and dangerous infections if inserted into the skin, such as MRSA. MRSA is a form of staph bacteria that has developed resistance to many antibiotics used to treat infections. This infection can become life-threatening as it spreads through the body.
- Sensor Failure: Sensors that don’t accurately measure blood glucose or fail to measure glucose altogether can cause consumers to be unaware that they are suffering from hyperglycemia (high glucose) or hypoglycemia (low glucose) for extended periods. This can lead to a host of problems, including coma, organ damage, seizures, loss of consciousness, or death.
Proper sterilization and properly functioning sensors are crucial in maintaining blood glucose levels safely.
What Should I Do if I Have a Recalled Product?
If you have a recalled product, you should stop using it immediately and contact Dexcom for a replacement sensor. Monitor yourself for symptoms of infection or improper glucose levels, and if you experience any adverse health events, contact your doctor immediately.
Who Can You Sue for Injuries Caused By Stolen Dexcom CGMs?
People injured by stolen Dexcom G7 CGMs may have claims against several parties, depending on where the device came from and what caused the injury.
Defendants may include:
- The third-party seller or distributor that placed the stolen CGMs into the supply chain
Dexcom traced sales of the stolen product back to Pharmsource, LLC, which Dexcom says is not an authorized Dexcom distributor but supplies some independent pharmacies and DME distributors. A lawsuit could focus on negligent distribution, sale of unsafe medical devices, failure to verify lawful supply, or deceptive sale of diverted products.
- The pharmacy, DME supplier, or reseller that sold the device to the patient
If a pharmacy, durable medical equipment supplier, online seller, or independent reseller sold an affected sensor, it may face claims if it failed to verify the source, ignored recall or safety notices, continued selling affected inventory, or represented the product as safe and legitimate.
- The company responsible for destruction, recycling, storage, or logistics
Because Dexcom says the sensors were stolen during the destruction process, parties responsible for handling, securing, transporting, destroying, or recycling the scrapped sensors could be liable if poor security or chain-of-custody failures allowed the theft.
- Dexcom, in limited circumstances
Claims against Dexcom may be harder if the product was stolen after being designated for destruction, but they are not impossible. A lawyer might investigate whether Dexcom used reasonable controls over scrapped medical devices, acted quickly enough after discovering the theft, adequately warned users and distributors, or had prior quality-control issues. Dexcom’s announcement states it is working with the FDA and authorities and has advised users not to use sensors from the two affected lots.
- Other supply-chain participants
Wholesalers, brokers, shipping companies, inventory liquidators, or marketplace sellers may be liable if they handled or sold the stolen CGMs, especially if records show they knew or should have known the products were unauthorized, diverted, expired, compromised, or unsafe.
A viable injury claim usually needs proof of the affected lot number, where the CGM was purchased, how it was used, what injury occurred, and medical evidence connecting the injury to the sensor, such as infection, missed glucose readings, hospitalization, severe hypoglycemia, or related complications.
FAQs About Defective Products
When Is a Product Considered Defective?
A product is considered defective when it is found to be unsafe for its intended use. This can be a result of a design flaw, an error in manufacturing, or damage caused during distribution. Additionally, products can be considered defective when they lack the proper warning labels.
What Damages Can I Claim for Injuries Caused By a Defective CGM?
Successful claims can result in reclaimed damages for:
- Pain and Suffering
- Lost Wages
- Lost Earning Capacity
- Past and Future Medical Bills
How Can a Product Liability Attorney Help Me?
A product liability attorney can help you gather relevant evidence, file the necessary legal documents for your claim, and handle negotiations on your behalf, while making sure your best interests are represented throughout your case. If negotiations fail to provide you with adequate compensation, an attorney is crucial for protecting your rights.
